2019 winner of the Quality Service Award for tyre retailers
We are proud to announce that we were awarded first place in the 2019 Reader's Digest awards for the tyre retailer category. The Quality Service Award recognises companies who provide a high level of quality service and customer satisfaction throughout Australia. The results are based on two surveys completed by 1,500 Australians to understand how companies perform against four key pillars:
- Personalisation - Providing a personalised experience for each customer.
- Understanding - Understanding how our customers feel.
- Simplicity - Making the process quick and easy for our customers.
- Satisfaction - Delivering the expectations of our customers.
We have a company-wide focus on delivering great customer service. Team members are trained regularly, and real time customer feedback allows stores to monitor their performance across key customer touch points. However, we admit that our customer service journey is far from over, so we're continually introducing new initiatives to improve it with the most recent additions being a mobile tyre fitting service and a free after-sales Tyre Care Plan.
For your vehicle maintenance needs call us today on 1300 772 579 or click here to locate your nearest store to experience our quality customer service.