Privacy Policy

You can trust Kmart Tyre & Auto Service

Last updated: November 2011

At Kmart Tyre & Auto Service, we understand and share our customers' and employees’ concerns about how personal information is collected, used and shared. We want to assure you that we will always handle personal information securely and carefully. We are committed to safeguarding your information; this means that, amongst other things, we will comply with all applicable Australian privacy laws and ensure our team are aware of their obligations.

Why we collect information

We may collect information to deliver products or services to complete other transactions and to better understand our customers’ requirements and preferences. This information enables us to personalise and improve our service and, in particular, to provide offers that are of greater interest or benefit.

How we collect information

When a customer places an order and / or registers their details with us, we store that information for future reference. This saves time when customers shop with us again, as we do not have to re-enter customer details. Sometimes we may add customer’s personal information to information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

What information do we collect?

The personal information we collect is in most cases supplied when customers register details, place an order or provide feedback to us. Generally, the information we collect includes customer name, address, delivery address, Phone number and e-mail address. We will sometimes obtain other details. Through business partners such as flybuys and GE Capital Finance, who administer our store cards, we also have access to purchasing information.

Who we may share your information with

We will often need to pass personal details such as name and address to companies who are responsible for parts of our service delivery. These include organisations such as major delivery companies, out-sourced call centres, mail houses and third-party fulfilment contractors. In special circumstances – for example, if we should sell our business or a substantial part of our business – your information may be transferred as part of that sale. We will not use customer / employee information for purposes unrelated to the services we provide, unless we first obtain your consent. From time to time, we may provide aggregated and ’de-identified‘ information to other business partners for various purposes.

Security

We will take all reasonable steps to store your personal information securely. Only specific employees in our customer service, marketing, human resources, store systems and IT areas have access to our customers' and employee’s personal information – and only under strict controls and procedures.

Other sites

Kmart Tyre & Auto Service is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Direct marketing

If you don’t want to receive direct marketing offers from Kmart Tyre & Auto Service, please call our customer store on 1800 065 010.

Kmart and Coles Group Limited privacy policies and practices

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated. Read the Coles Group Limited privacy policy. More information on privacy legislation is available from the Federal Privacy Commissioner.

About cookies and how they work

When you interact with us on the internet, our system will automatically send you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, enabling your computer to be recognised while the current session lasts. It is used to handle your session and contains a unique number only. This number becomes invalid as soon as your session ends – usually 30 minutes after you leave the site or you close your browser.

Questions?

If you have a question about our Privacy Policy, then contact us.